Job Description:
- Process required documentation accurately for delivery of orders
- Accurate and fast placement of orders in SAP, relayed through fax or email
- Accurate identification and recording of customer enquiries with appropriate ownership and resolution
- Minimize customer dissatisfaction by ensuring enquiries are handled with agreed timeline
- Proactive credit management of customers, reflecting terms and conditions, understanding delays, tracking and recording outcomes to help drive cash flow improvement
- Accurate quotation preparation using core processes to ensure a ‘Get It Right First Time’ approach
- Establish compliance with company’s safety standards, call quality, policies and procedures
Requirements:
- GCE ‘O’ level and above
- Relevant experience in customer service is required
- SAP knowledge and application
- Understanding of Order-to-Cash process
- Proficient in MS Office applications
- Strong interpersonal skills and networking ability
- Excellent written and oral communication skills
- Good influencing skills for customer handling and credit management
- Highly organized and able to work under pressure
- Fast learner, strong team player and detail-oriented
Working hours:
Mon - Fri ; 8.30am - 5.30pm
- Process required documentation accurately for delivery of orders
- Accurate and fast placement of orders in SAP, relayed through fax or email
- Accurate identification and recording of customer enquiries with appropriate ownership and resolution
- Minimize customer dissatisfaction by ensuring enquiries are handled with agreed timeline
- Proactive credit management of customers, reflecting terms and conditions, understanding delays, tracking and recording outcomes to help drive cash flow improvement
- Accurate quotation preparation using core processes to ensure a ‘Get It Right First Time’ approach
- Establish compliance with company’s safety standards, call quality, policies and procedures
Requirements:
- GCE ‘O’ level and above
- Relevant experience in customer service is required
- SAP knowledge and application
- Understanding of Order-to-Cash process
- Proficient in MS Office applications
- Strong interpersonal skills and networking ability
- Excellent written and oral communication skills
- Good influencing skills for customer handling and credit management
- Highly organized and able to work under pressure
- Fast learner, strong team player and detail-oriented
Working hours:
Mon - Fri ; 8.30am - 5.30pm
Location:
West
Should you be keen to explore any career opportunities, do feel free to drop me an e-mail at jordan@adroitcareer.com.sg
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